HP Driver or Software Not Working After Update? We’ll Guide You.
If printing stopped after a Windows/macOS update or HP Smart change, we’ll walk you through safe, model-specific fixes—no remote access required.
- USA-based HP Authorized Partner
- Clear driver/app steps for Windows & macOS
- Delivery in 2–5 working days if you choose to upgrade
Common Driver & Software Problems After System Updates
- Windows Update replaced the driver with a generic class driver
- HP Smart or OS shows the device but jobs never leave the queue
- Protocol mismatch: IPP/AirPrint vs TCP/IP (RAW/9100) vs WSD
- Old port/hostname after router/DHCP changes; printer IP moved
- Spooler service issues or stuck jobs in the queue
- macOS update removed legacy plugin; needs AirPrint or updated driver
- Security prompts or unsigned/blocked driver packages
- Firewall rules blocking discovery or print traffic
- Corrupted HP Smart cache or leftovers from older installs
- USB install done first; network driver never completed
- Firmware behind; features hidden until update completes
- Wrong default printer or paused device after the update
How we’ll help:
- Confirm a stable path: reserved IP + correct protocol for your model
- Clean re-add: remove stale queues/ports, install fresh HP package
- Reset print system (macOS) / restart spooler (Windows) safely
- Update firmware via web admin or HP tools
- Walk through HP Smart cleanup and re-sign-in if needed
HP Printers with Reliable Driver & App Experiences
HP LaserJet Pro 4001dn
Fast B&W with consistent Windows/macOS driver support and auto duplex.
- Ethernet + USB stability
- Up to ~42 ppm
- Compact footprint
About the item
- Great for forms and reports
- Straightforward queue management
- Trusted office workhorse
HP LaserJet Pro 4001dw
Same dependable engine with dual-band Wi-Fi and Ethernet—easy to re-add post update.
- Dual-band Wi-Fi + Ethernet
- Auto 2-sided
- Robust duty cycle
About the item
- Stable across OS updates
- Simple driver refresh path
- Mobile print friendly
HP OfficeJet Pro 9015e
Balanced AIO with HP Smart guidance—helpful for re-adding after OS updates.
- Self-healing Wi-Fi; auto duplex
- Print/scan/copy/fax + ADF
- Touchscreen controls
About the item
- Good text & color balance
- Clear app prompts
- Compact for desks
HP OfficeJet Pro 9135e
Modern platform with strong HP Smart integration and workflow features.
- Auto duplex + ADF
- Self-healing Wi-Fi; cloud options
- Smooth onboarding on current OS versions
About the item
- Streamlined re-add after updates
- Helpful on-panel prompts
- Great for mixed tasks
Quick Fixes Before You Call or Chat
- Remove old queues; re-add using a reserved IP and the recommended protocol
- On Windows, restart the Print Spooler; then reinstall the HP package
- On macOS, Reset printing system (if safe), then add your printer again
- Update the printer’s firmware from its web admin if available
- Sign out/in of HP Smart; clear app cache if problems persist
- Verify default printer and that the device is not paused
- Confirm firewall allows local print discovery/traffic
- If USB only, complete the network driver step to enable Wi-Fi/Ethernet printing
Frequently Asked Questions
Are you HP corporate support?
No. We’re an HP Authorized Partner in the USA. We provide product guidance and setup tips, and help you choose the right printer.
Do I need to uninstall HP Smart?
Not usually. Signing out/in and clearing cache often fixes it. If needed, we guide you through a clean reinstall.
Which protocol should I choose when adding the printer?
It depends on your model and environment. We’ll help you choose IPP/AirPrint, TCP/IP (RAW 9100), or WSD appropriately.
When is upgrading worth it?
If updates keep breaking your flow or your workload grew, moving to a newer model with current driver support can save time. We’ll suggest options.
Eprinter Shoppe USA — HP Authorized Partner •