HP Scan-to-Email or Scan-to-Folder Not Working? We’ll Guide You.
Whether SMTP keeps failing or your network folder isn’t reachable, our HP-authorized team will walk you through safe, model-specific steps—no remote access required.
- USA-based HP Authorized Partner
- Delivery in 2–5 working days if you decide to upgrade
- Step-by-step product guidance by phone or chat
Common Reasons Scan-to-Email or Scan-to-Folder Fails
- SMTP server/port mismatch or TLS/SSL option not set correctly
- Authentication failing: incorrect username/password or app-password needed
- From/Reply-To address not allowed by your mail provider
- Firewall or ISP blocks on SMTP ports (e.g., 465/587)
- Device time/date wrong, causing TLS validation errors
- SMTP sender rate limits or attachment size limits
- SMB path typo (e.g., \\COMPUTER\Share) or share not published
- Wrong share permissions or NTFS folder permissions
- Scanning to a laptop that sleeps or changes networks
- Guest/Null sessions disabled; credentials required
- DNS or IP changes after router reboot (folder host unreachable)
- Old firmware or admin password preventing updated settings
How we’ll help:
- Confirm provider-correct SMTP host, port, and TLS option
- Enter the proper auth (including app-passwords when required)
- Test a simple email with small PDF; review provider size limits
- Build an SMB path you can copy/paste and verify credentials
- Set a reservation for your scan target (PC/NAS) and the printer
HP All-in-One/MFP Printers with Streamlined Scan Workflows
HP OfficeJet Pro 9015e
Balanced AIO with HP Smart app—scan to email or folder with clear prompts.
- Print/scan/copy/fax + ADF
- Auto duplex; self-healing Wi-Fi
- Touchscreen navigation
About the item
- App-guided scan workflows
- Good text and color balance
- Compact for desks/home offices
HP OfficeJet Pro 9135e
Modern workflow options with strong wireless and scan feature support.
- Print/scan/copy/fax + ADF
- Self-healing Wi-Fi; cloud options
- Auto duplex; compact footprint
About the item
- Good for multi-step scan flows
- Clear setup with HP Smart
- Versatile office companion
HP Color LaserJet Pro MFP M283fdw
Compact color laser AIO—solid scan quality and easy panel menus.
- Print/scan/copy/fax + ADF
- Auto 2-sided; Wi-Fi
- Touchscreen controls
About the item
- Consistent scan-to-email/folder with correct settings
- Clear instructions on the screen
- Great for mixed text + graphics
HP Smart Tank 7301
Low cost per page with app-guided scans and simple sharing options.
- Print/scan/copy; borderless photos
- Wi-Fi; HP Smart guided setup
- High-capacity bottles
About the item
- Clean refills; consistent color
- Great for homework & home offices
- Strong value over time
Quick SMTP/SMB Checks Before You Call or Chat
- Confirm the correct SMTP host/port and TLS/SSL requirement from your provider
- Try a provider-approved app password if standard login fails
- Use a permitted From address and keep test attachments small
- Ensure your printer’s date/time is correct
- Create a simple share path (e.g.,
\\PCNAME\Scans) and allow your user account - Give the user Modify permission on the folder and verify NTFS + Share perms
- Disable device sleep or keep the target PC/NAS awake during testing
- Reserve IPs for the printer and target device to avoid changes
Frequently Asked Questions
Are you HP corporate support?
No. We’re an HP Authorized Partner in the USA. We provide product guidance and setup tips, and help you choose the right printer.
Can you configure my email account details?
We guide you to enter provider-correct SMTP info and safe authentication steps. We don’t use remote access tools.
What about scanning to a shared folder on Windows or macOS?
We’ll help you build a working SMB path, set permissions, and test with your user credentials.
Should I consider a new AIO/MFP?
If scanning is frequent or multi-step, models with stronger ADFs, better panels, and guided apps can save time. We’ll suggest options.
Eprinter Shoppe USA — HP Authorized Partner •