Privacy Policy
This Privacy Policy explains how Lynx Technologies LLC (“we,” “us,” “our”) collects, uses, and shares information when you visit ePrinterShoppe.com, contact us by phone/email, or use live chat. This website operates as an assisted purchase platform (no self-checkout online store).
Contact Email: support@eprintershoppe.com
Important: We are an independent platform operated by Lynx Technologies LLC and are an HP Authorized Partner. We are not HP corporate support. HP and the HP logo are trademarks of HP Inc.
Summary
We collect information you provide (like name, phone, email, and chat messages) so we can answer questions, provide guided recommendations, coordinate assisted purchases, and help with setup support. We also use standard website analytics/cookies to improve performance and security.
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Live chatChat transcripts and contact details may be stored to support you and improve service.
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CookiesUsed for site functionality, security, and analytics (where enabled).
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SecurityWe use reasonable measures to protect data, but no method is 100% secure.
1) Information We Collect
We may collect the following categories of information:
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Contact information you provide Name, email address, phone number, and any details you submit via forms, chat, or email.
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Live chat information Chat messages, timestamps, and (if you provide it) contact details. Live chat is provided through LiveChat (livechat.com).
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Website usage information (automatic) IP address, browser type, device information, pages viewed, and approximate location derived from IP (non-precise).
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Cookies and similar technologies Used for site functionality, analytics, and security. You can control cookies in your browser settings.
2) How We Use Information
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Support and communicationTo respond to your inquiries via phone, email, or chat.
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Guided recommendationsTo recommend HP products based on your use case (assisted purchase model).
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Assisted ordering coordinationTo coordinate purchase steps through phone/chat and confirm details.
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Security and fraud preventionTo protect the site, detect abuse, and maintain secure operations.
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Improve the websiteTo analyze performance and improve content and user experience (where enabled).
3) How We Share Information
We do not sell your personal information. We may share information only as needed to operate our services:
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Live chat provider Live chat is provided by LiveChat (livechat.com). Messages may be processed and stored in their systems to enable support.
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Hosting and website tools Our hosting provider and website plugins may process limited technical data to deliver pages and improve reliability.
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Legal compliance We may disclose information if required by law, court order, or to protect our rights and safety.
4) Cookies & Analytics
We may use cookies and similar technologies for functionality, security, and analytics. You can control cookies through your browser settings. Disabling cookies may affect site features.
5) Data Retention
We retain personal information only as long as reasonably necessary for support, recordkeeping, and legal compliance. Chat transcripts and support communications may be retained for quality and training purposes.
6) Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no system is completely secure. Please avoid sending sensitive information through chat or email.
7) Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take appropriate steps.
8) Your Choices & Rights
Depending on your location, you may have rights to access, correct, or request deletion of certain personal information. To make a request, contact us using the details below. We may verify your request before responding.
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Email requestssupport@eprintershoppe.com
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Phone+1-877-572-8322 (Mon–Sat 7AM–7PM EST)
9) International Visitors
If you access the site from outside the United States, your information may be processed in the United States where we and our service providers operate.
10) Contact Us About Privacy
If you have questions about this Privacy Policy, contact us:
Website: ePrinterShoppe.com
Phone: +1-877-572-8322 (Mon–Sat 7:00 AM – 7:00 PM EST)
Email: support@eprintershoppe.com
Operating Address (Customer Support):
2803 Philadelphia Pike, Suite B, Claymont, DE 19703, USA
Registered Office / Mailing Address:
3422 Old Capitol Trail, Suite 700M, Wilmington, DE 19808, USA